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Troubleshooting

Fix: WiFi Connected But No Internet

Work through the most common causes when your device is on WiFi but has no internet access.

Updated 2026

  1. 1

    Restart the modem & router

    Power both off for 30 seconds, then on again. This clears the most common faults.

  2. 2

    Check the cables & lights

    Make sure the WAN/Internet light is solid. A red or off light points to an ISP or cabling issue.

  3. 3

    Renew your IP address

    Forget and rejoin the WiFi, or run ipconfig /release then ipconfig /renew on Windows.

  4. 4

    Check for an ISP outage

    If other devices also fail, contact your ISP or check their status page before changing router settings.

Frequently Asked Questions

Why does it say connected but no internet?
Your device reaches the router fine, but the router can't reach the internet — usually an ISP, modem or DNS issue.
Could the router itself be the problem?
Yes. A reboot fixes most cases; if not, a factory reset and reconfiguration may be needed.